Privacy Policy

When you use our services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it.

There are many different ways that you can use our services.  When you share information with us we can make our services better – to show you more relevant search results and to help you connect with people.  As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • Updating information.

Information we collect

We collect information to provide better services to all of our users.

We collect information in the following ways:

  • Information you give us.
  • Information we get from your use of our services.

Log information

When you use our services or view content provided by CWB, we automatically collect and store certain information. This includes details of how you used our service, such as your search queries.

Cookies

We use various technologies to collect and store information when you visit our website.  Information we collect is treated as personal information.

How we use information that we collect

We use the information we collect from our services to provide, maintain, protect and improve your user experience and to develop new ones.  We also use this information to offer you tailored content.

When you contact us, we keep a record of your communication to help solve any issues you might be facing.  We may use your e-mail address to inform you about our services, such as letting you know about upcoming changes or improvements.

We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect.

You may also set your browser to block all cookies, including cookies associated with our services or to indicate when a cookie is being set by us. However, it’s important to remember that many of our services may not function properly if your cookies are disabled.

Information that you share

Remember that when you share information publicly, it may be indexable by search engines.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information.  If that information is wrong, we will strive to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.

Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

Information that we share

We do not share personal information with companies, organisations and individuals outside of CWB unless one of the following circumstances applies:

  • With your consent

We will share personal information with companies, organisations or individuals outside of CWB when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.

  • For external processing

We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

  • For legal reasons

We will share personal information with companies, organisations or individuals outside of CWB if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

    • meet any applicable law, regulation, legal process or enforceable governmental request.
    • enforce applicable Terms of Service, including investigation of potential violations.
    • detect, prevent or otherwise address fraud, security or technical issues.
    • protect against harm to the rights, property or safety of CWB, our users or the public, as required or permitted by law.

We may share non-personally identifiable information publicly and with our partners. For example, we may share information publicly to show trends about the general use of our services.

Information security

We work hard to protect CWB and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

  • We encrypt many of our services.
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to CWB employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by all parts of the CWB and its affiliates.

Our Privacy Policy does not apply to services offered by other companies or individuals, or the information practices of other companies and organisations that we work with.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. We also adhere to several regulatory frameworks, including, but not limited to, the Financial Conduct Authority, Her Majesty’s Revenue and Customs and Information Commissioner’s Office.  We may receive requests for information from governments, courts and law enforcement authorities which we are obliged to comply with.  When we receive formal written complaints, we will contact the person who made the complaint to follow up. We may work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time and we will post any changes on this page.

Please be assured of our utmost commitment to keep your personal information private and safe.

Whether it is to request more information or send us some feedback, please do get in touch either by completing our Enquiry Form or contacting us on the details below.